Refund policy

All Products Purchased on backtotheroots.com

We hope you enjoy all products purchased at backtotheroots.com, but understand that sometimes returns and refunds are necessary. If we shipped you the wrong product, or your order arrived damaged we're sorry! We will send a replacement or refund you for your purchase. Please email within 15 days of receiving your order for a replacement or refund.

If you ordered the wrong item, or simply changed your mind we will refund you for your purchase (minus the shipping charges), provided the returned item(s) are received back in their original packaging and in new condition. When your return is received, you will be issued a refund to your credit card. You will be responsible for return shipping costs of non-defective merchandise.

Please contact our Community Happyness Team at contact@backtotheroots.com for customer support and ship returns to:

Back To The Roots

RETURNS (Your Order #)

100 Webster St. #200,

Oakland, CA 94607

Water Garden Returns and Refunds

The Back To The Roots Water Garden may be returned for a refund or exchange within 90 days of the order date. (The order date can be found on your order notification provided to you via email). The Water Garden must be returned in like-new, resalable condition. If used but undamaged, your refund is subject to a 20% restocking fee. Shipping costs are non-refundable. The customer is responsible for return shipping costs of non-defective merchandise.

Please contact our Community Happyness Team at contact@backtotheroots.com for customer support and ship returns to:

Back To The Roots

RETURNS (Your Order #)

100 Webster St. #200,

Oakland, CA 94607

Mushroom Farm Returns and Refunds

We 100% guarantee that our Back To The Roots Mushroom Farm will produce two harvests per kit. If your mushroom kit does not grow as expected, contact customer support at contact@backtotheroots.com. Our experienced support team will offer troubleshooting advice to help grow your Mushroom Farm. If your Mushroom Farm does not produce with the aid of our customer support, Back To The Roots will send a free replacement Mushroom Farm. We will replace any defective, old, or stubborn mushroom kits with a brand new one.